TERMS OF SERVICE

Last updated: 16 October 2025

OVERVIEW

This website is operated by The House of ELLECHEMY ("ELLECHEMY", "we", "us", or "our"). ELLECHEMY offers this website, including all information, tools, and services available from this site to you, the user ("you"), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (collectively, the "Terms" or "Terms of Service").

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms, including any additional terms and conditions and policies referenced herein and/or available by hyperlink (such as our Privacy Policy, Returns & Exchanges Policy, and Shipping Policy).

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools that are added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e‑commerce platform that allows us to sell our products and services to you.

1. ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence or you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any applicable laws in your jurisdiction or in Mexico (including but not limited to copyright and trademark laws).

You must not transmit any worms, viruses, or code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your access to the Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable consumer protection laws.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and borders; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without our express written permission.

Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site except as required by law.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. Prices may be displayed in MXN (Mexican pesos) or USD and may vary by region, currency exchange, or promotions. Taxes (including IVA/VAT), duties, and shipping are additional unless otherwise indicated.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

5. PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns & Exchanges Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store; however, we cannot guarantee that your device’s display of any color will be accurate. Natural variations in textiles, dyes, and artisan craftsmanship are inherent and not considered defects.

We reserve the right—but are not obligated—to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case‑by‑case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, using the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you via the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns & Exchanges Policy and Shipping Policy.

7. OPTIONAL TOOLS

We may provide you with access to third‑party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third‑party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third‑party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.

8. THIRD‑PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third‑party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third‑party materials or websites, or for any other materials, products, or services of third parties. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction.

9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.

10. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

11. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order), except as restricted by applicable law.

12. PROHIBITED USES

In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial/state, or local regulations, rules, laws, or ordinances (including Mexican law); (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error‑free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non‑infringement, to the fullest extent permitted by applicable law.

In no case shall The House of ELLECHEMY, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The House of ELLECHEMY and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

15. SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

16. TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may accordingly deny you access to our Services (or any part thereof).

17. ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

18. GOVERNING LAW AND JURISDICTION (QUINTANA ROO, MEXICO)

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Quintana Roo and the federal laws of the United Mexican States (Mexico), without regard to conflict‑of‑law principles.

You agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any products purchased through the site shall be submitted to the competent courts located in Tulum, Quintana Roo (or, if unavailable, Playa del Carmen, Quintana Roo), and you hereby irrevocably consent to the personal jurisdiction and venue of such courts. Where applicable, you may also seek consumer protection assistance through Mexico’s consumer protection agency (PROFECO).

19. TAXES, INVOICING, AND IMPORT/EXPORT

Prices shown may exclude taxes, duties, and shipping unless otherwise stated. Where required by Mexican law, IVA (Value Added Tax) will be applied to orders shipping within Mexico. If you require a tax invoice (CFDI), you must provide accurate taxpayer details (RFC) at checkout or as instructed. International orders may be subject to customs duties and import taxes levied by the destination country; such charges are your responsibility and are not included in our prices or shipping fees.

20. SHIPPING, RISK OF LOSS, AND TITLE

Shipping times are estimates and are not guaranteed unless explicitly stated. Risk of loss and title for products pass to you upon our delivery of the order to the carrier. Please refer to our Shipping Policy for details on carriers, delivery windows, and shipping fees.

21. RETURNS & EXCHANGES

Returns and exchanges are subject to our Returns & Exchanges Policy, which forms part of these Terms. Please review that policy for eligibility windows, non‑returnable items (e.g., final sale, intimate apparel, customized pieces), and instructions.

22. INTELLECTUAL PROPERTY

All content on this site—including text, graphics, logos, icons, images, audio clips, video, downloads, and software—is the property of ELLECHEMY or its content suppliers and is protected by applicable intellectual property laws. The ELLECHEMY name and associated marks, trade dress, and designs are our trademarks and/or trade dress. You may not use our intellectual property without our prior written consent.

23. ELECTRONIC COMMUNICATIONS; CONSENT TO RECEIVE MESSAGES

When you use the site or send emails to us, you are communicating with us electronically and consent to receive communications from us electronically, including emails, SMS (where legally permitted and with your opt‑in), and site notices. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

24. CURRENCY CONVERSION

If your payment is processed in a currency different from your card’s billing currency, your bank or payment provider may charge conversion fees and set an exchange rate over which we have no control. We are not responsible for such fees or rates.

25. FORCE MAJEURE

We will not be liable for any delay or failure in performance resulting from acts beyond our reasonable control, including but not limited to acts of God, acts of civil or military authorities, pandemics, fires, floods, earthquakes, riots, wars, sabotage, labor shortages or disputes, internet or telecommunications failures, or governmental actions.

26. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

27. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@houseofellechemy.com. If you are a consumer located in Mexico and wish to raise a formal complaint, you may also seek guidance from PROFECO.